Habbox Help Desk: Difference between revisions
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| manager = [[Stealth]] | | manager = [[Stealth]] | ||
| a-manager = [[Jarkie]] | | a-manager = [[Jarkie]] | ||
| senior = [[YellowBelli]]<br>, | | senior = [[YellowBelli]]<br>,jamiexo<br>HaleKane | ||
| years = 2004 - Present | | years = 2004 - Present | ||
}} | }} | ||
The '''Habbox Help Desk''', also known as the '''Help Desk Department''' and commonly abbreviated as '''HxHD''', is both a room on [[Habbo]] | The '''Habbox Help Desk''', also known as the '''Help Desk Department''' and commonly abbreviated as '''HxHD''', is both a room on [[Habbo]](currently owned by [[Ozad]]) and a [[Habbox]] department. In this room, there is a team of Help Desk Staff who assist Habbo users with questions about Habbo and Habbox. The Habbox Help Desk offers a wide range of in-game help, games and acts as a hub to hang out and interact with the Habbox community. [[HxHD layouts]] are often changed to suit seasonal or promotional periods for both Habbox and Habbo. | ||
The Help Desk Department was introduced in 2004 and it has been a known department ever since | The Help Desk Department was introduced in 2004 and it has been a known department ever since, with the room going through an enormous number of designs. The first ever Habbox Help Desk was owned by [[Mizki]], the founder and original owner of Habbox. The first formal manager of Habbox Help Desk was DJ-3000 who was the first ever Help Desk Manager. | ||
Help Desk Managers would generally own the Help Desk and subsequently, Assistant General Managers would often own the desk as well. When [[xxMATTGxx]] became Co-Owner, it was decided by the General Management team that the new HxHD owner should be [[Shonly]], then the Assistant General Manager (Community). Following Shonly's resignation in March 2015, it was decided that the former Co-Owner, [[xxMATTGxx]] should once again be the Help Desk room owner. After some discussions between General Management, it was once again decided that handing over ownership to the General Management would be more appropriate and so [[Absently]] Assistant General Manager (Community) became room owner in January 2016. After [[Absently]] resigned in 2017 [[Shonly]], returning as General Manager (Campaigns), became the room owner again. In 2019 [[Ozad]] General Manager (Campaigns) became the room owner after [[Shonly]]'s resignation. | |||
The Help Desk is currently managed by [[Stealth]] and [[Jarkie]]. | The Help Desk is currently managed by [[Stealth]] and [[Jarkie]]. | ||
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|- | |- | ||
| (Assistant) Help Desk Management | | (Assistant) Help Desk Management | ||
|The Help Desk Management, currently [[Stealth]] and [[Jarkie]] | |The Help Desk Management, currently [[Stealth]] and [[Jarkie]] oversee the department. They write reports for the senior staff while dealing with any complaints. They are also constantly trying to push community interaction by thinking of fresh ideas which could help promote the department. | ||
|- | |- | ||
| Senior Help Desk Staff | | Senior Help Desk Staff | ||
| The Senior Help Desk Staff's duties are more or less the same as a normal Help Desk Staff, with a few exceptions | | The Senior Help Desk Staff's duties are more or less the same as a normal Help Desk Staff, with a few exceptions. These members have more control and power than regular Help Desk Staff. One of their main duties is to oversee a group of regular staff that they lead, and to write reports for the members of that group as necessary. | ||
|- | |- | ||
| Help Desk Staff | | Help Desk Staff | ||
| The Help Desk staff make up the bulk of Help Desk | | The Help Desk staff make up the bulk of Help Desk personnel. Their main job is helping Habbos who come into the help desk. Other duties of Help Desk Staff include moderating the room and hosting the weekly Saturday Night Quiz. The Help Desk Staff are divided into groups, each led by a Senior Help Desk Staff member. | ||
|} | |} | ||
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[[File:SNQAward1.gif|thumb|Forum Award]] | [[File:SNQAward1.gif|thumb|Forum Award]] | ||
As part of their commitment to providing a fun and entertaining experience for all Habbos, the Help Desk department | As part of their commitment to providing a fun and entertaining experience for all Habbos, the Help Desk department runs a Saturday Night Quiz with the help of their Help Desk Staff. This is a weekly event and occurs in the help desk every Saturday night at 7pm, UK time. If you win this quiz, you win a special Saturday Night Quiz forum award, as well as 1 month of forum VIP. | ||
===Format=== | ===Format=== | ||
The Saturday Night Quiz consists of 20 questions, with the subjects | The Saturday Night Quiz consists of around 20 questions, with the subjects varying but often including [[Habbo]], [[Habbox]], and General Knowledge. For each question a person answers correctly, that person receives 1 point. The person with the most points at the end of the set of questions is the winner and receives 1 month of forum VIP as well as a forum award. | ||
{{NavBox Habbox}} | {{NavBox Habbox}} | ||
Revision as of 16:17, 12 July 2020
| Habbox Help Desk | |
|---|---|
| Manager: | Stealth |
| Assistant manager: | Jarkie |
| Seniors: | YellowBelli ,jamiexo HaleKane |
| Operating years: | 2004 - Present |
Join the team! Apply here | |
The Habbox Help Desk, also known as the Help Desk Department and commonly abbreviated as HxHD, is both a room on Habbo(currently owned by Ozad) and a Habbox department. In this room, there is a team of Help Desk Staff who assist Habbo users with questions about Habbo and Habbox. The Habbox Help Desk offers a wide range of in-game help, games and acts as a hub to hang out and interact with the Habbox community. HxHD layouts are often changed to suit seasonal or promotional periods for both Habbox and Habbo.
The Help Desk Department was introduced in 2004 and it has been a known department ever since, with the room going through an enormous number of designs. The first ever Habbox Help Desk was owned by Mizki, the founder and original owner of Habbox. The first formal manager of Habbox Help Desk was DJ-3000 who was the first ever Help Desk Manager.
Help Desk Managers would generally own the Help Desk and subsequently, Assistant General Managers would often own the desk as well. When xxMATTGxx became Co-Owner, it was decided by the General Management team that the new HxHD owner should be Shonly, then the Assistant General Manager (Community). Following Shonly's resignation in March 2015, it was decided that the former Co-Owner, xxMATTGxx should once again be the Help Desk room owner. After some discussions between General Management, it was once again decided that handing over ownership to the General Management would be more appropriate and so Absently Assistant General Manager (Community) became room owner in January 2016. After Absently resigned in 2017 Shonly, returning as General Manager (Campaigns), became the room owner again. In 2019 Ozad General Manager (Campaigns) became the room owner after Shonly's resignation.
The Help Desk is currently managed by Stealth and Jarkie.
Department Structure
| Job title | Job description |
|---|---|
| (Assistant) Help Desk Management | The Help Desk Management, currently Stealth and Jarkie oversee the department. They write reports for the senior staff while dealing with any complaints. They are also constantly trying to push community interaction by thinking of fresh ideas which could help promote the department. |
| Senior Help Desk Staff | The Senior Help Desk Staff's duties are more or less the same as a normal Help Desk Staff, with a few exceptions. These members have more control and power than regular Help Desk Staff. One of their main duties is to oversee a group of regular staff that they lead, and to write reports for the members of that group as necessary. |
| Help Desk Staff | The Help Desk staff make up the bulk of Help Desk personnel. Their main job is helping Habbos who come into the help desk. Other duties of Help Desk Staff include moderating the room and hosting the weekly Saturday Night Quiz. The Help Desk Staff are divided into groups, each led by a Senior Help Desk Staff member. |
Help Desk Managers
| Help Desk Manager | Start Date | End Date | Length of tenure |
|---|---|---|---|
| Stealth | 06-Oct-2019 | Present | Ongoing |
| Sian | 01-Oct-2018 | 06-Aug-2019 | 309 days (10 months, 5 days) |
| Sloths | 19-Jun-2017 | 15-Sep-2018 | 453 days (1 year, 2 months, 27 days) |
| Intersocial | 13-Mar-2017 | 21-May-2017 | 70 days (2 months, 9 days) |
| prxsiary | 19-Jan-2017 | 17-Feb-2017 | 29 days (0 months, 29 days) |
| JohnLivingston | 03-Jan-2017 | 19-Jan-2017 | 16 days (0 months, 16 days) |
| Lill-MeeDK | 29-Aug-2016 | 08-Dec-2016 | 101 days (3 months, 9 days) |
| Minion?! | 02-May-2016 | 01-Aug-2016 | 91 days (2 months, 30 days) |
| .:Q99:. | 22-Feb-2016 | 02-May-2016 | 70 days (2 months, 10 days) |
| :Cerys | 31-Oct-2015 | 07-Feb-2016 | 99 days (3 months, 7 days) |
| Jellyfish | 14-Sep-2015 | 20-Oct-2015 | 36 days (1 months, 6 days) |
| HeyyitsHannah | 22-July-2015 | 13-Sep-2015 | 53 days (1 months, 22 days) |
| welshcake | 12-July-2015 | 21-July-2015 | 53 days (1 months, 22 days) |
| dbgtz | 14-Apr-2015 | 07-July-2015 | 84 days (2 months, 23 days) |
| Kellie | 30-Mar-2015 | 01-Apr-2015 | 2 days (0 months, 2 days) |
| Absently | 18-June-2014 | 29-Mar-2015 | 284 days (9 months, 11 days) |
| zebbadi | 27-Feb-2014 | 16-June-2014 | 109 days (3 months, 20 days) |
| Empired | 18-Nov-2013 | 27-Apr-2014 | 160 days (5 months, 9 days) |
| Sloths | 18-Nov-2013 | 05-Mar-2014 | 107 days (3 months, 15 days) |
| Ekelektra | 21-Aug-2013 | 29-Oct-2013 | 69 days (2 months, 8 days) |
| Ms.Aquamarine | 03-Dec-2011 | 20-Aug-2013 | 626 days (1 year, 8 months, 17 days) |
| kaylinboo | 11-Aug-2011 | 03-Dec-2011 | 114 days (3 months, 22 days) |
| StripedTiger | 27-July-2011 | 09-Aug-2011 | 13 days (0 months, 13 days) |
| Hecktix | 26-Aug-2011 | 27-Aug-2011 | 1 day (0 months, 1 days) |
| Roxy916 | 06-Mar-2011 | 24-July-2011 | 140 days (4 months, 18 days) |
| =Lizzy | 19-Feb-2011 | 06-Mar-2011 | 15 days (0 months, 15 days) |
| Bolt660 | 05-Feb-2011 | 19-Feb-2011 | 14 days (0 months, 14 days) |
| HotelUser | 24-June-2010 | 05-Feb-2011 | 226 days (7 months, 12 days) |
| dogboy123 | 05-Feb-2009 | 24-June-2010 | 504 days (1 year, 4 months, 19 days) |
| Leahh. | 05-Feb-2009 | 09-July-2009 | 154 days (5 months, 8 days) |
| Jaiisun | 02-Oct-2008 | 03-Feb-2009 | 124 days (4 months, 1 days) |
| Dinasaw | 20-June-2008 | 01-Oct-2008 | 103 days (3 months, 11 days) |
| Dan2nd | 18-May-2008 | 20-July-2008 | 63 days (2 months, 2 days) |
| Alkaz | 11-Apr-2008 | 18-May-2008 | 37 days (1 months, 7 days) |
| NintendoNews | 15-Oct-2007 | 11-Apr-2008 | 179 days (5 months, 27 days) |
| Immenseman | 15-Oct-2007 | 17-Jan-2008 | 94 days (3 months, 2 days) |
| Bren-Element | 19-Apr-2007 | 09-June-2007 | 51 days (1 months, 21 days) |
| Wiseben | 10-Jan-2007 | 17-Apr-2007 | 97 days (3 months, 7 days) |
| Hecktix | 08-Nov-2006 | 10-Jan-2007 | 63 days (2 months, 2 days) |
| nvrspk4 | 30-Oct-2006 | 08-Nov-2006 | 9 days (0 months, 9 days) |
| Krypsis | 26-Sep-2006 | 29-Oct-2006 | 33 days (1 months, 3 days) |
| Re-call | 08-Sep-2006 | 26-Sep-2006 | 18 days (0 months, 18 days) |
| Angel-Light | 27-July-2006 | 30-Oct-2006 | 95 days (3 months, 3 days) |
| Calzeh | 09-Jan-2006 | 03-June-2006 | 145 days (4 months, 25 days) |
| Eckuii | 09-Jan-2006 | 04-Sep-2006 | 238 days (7 months, 26 days) |
| Spectate | 01-Nov-2005 | 09-Jan-2006 | 69 days (2 months, 8 days) |
| Spectate | 23-Oct-2004 | 08-July-2005 | 258 days (8 months, 15 days) |
| DJ-3000 | 18-Aug-2004 | 27-Oct-2005 | 435 days (1 year, 2 months, 9 days) |
| Mizki | 22-June-2004 | 19-Sep-2004 | 89 days (2 months, 28 days) |
Help Desk Assistant Managers
| Help Desk Assistant Manager | Start Date | End Date | Length of tenure |
|---|---|---|---|
| Jarkie | 18-Mar-2020 | Present | Ongoing |
| scatterbox | 06-Oct-2019 | 29-Feb-2020 | 146 days (4 months, 23 days) |
| Ruth-On-Toast | 01-Oct-2018 | 10-Jul-2019 | 282 days (9 months, 9 days) |
| Tupoxi | 07-Feb-2018 | 11-Sep-2018 | 216 days (7 months, 4 days) |
| Sloths | 13-Mar-2017 | 19-Jun-2017 | 98 days (3 months, 6 days) |
| prxsiary | 03-Jan-2017 | 19-Jan-2017 | 16 days (0 months, 16 days) |
| .:Q99:. | 29-Aug-2016 | 05-Oct-2016 | 37 days (1 months, 6 days) |
| Lill-MeeDK | 16-May-2016 | 29-Aug-2016 | 105 days (3 months, 13 days) |
| Minion?! | 24-Mar-2016 | 02-May-2016 | 39 days (1 months, 8 days) |
| Kellie | 25-Feb-2016 | 21-Mar-2016 | 25 days (0 months, 25 days) |
| .:Q99:. | 31-Oct-2015 | 22-Feb-2016 | 114 days (3 months, 22 days) |
| dbgtz | 30-Mar-2015 | 14-Apr-2015 | 15 days (0 months, 15 days) |
| Kellie | 15-Sep-2014 | 30-Mar-2015 | 196 days (6 months, 15 days) |
| Jellyfish | 18-Jun-2014 | 29-Jul-2014 | 41 days (1 months, 11 days) |
| Ekelektra | 09-Jun-2013 | 2-Aug-2013 | 54 days (1 months, 24 days) |
| Red | 20-Jan-2013 | 22-May-2013 | 122 days (4 months, 2 days) |
| Garriet | 10-Mar-2012 | 13-Jan-2013 | 309 days (10 months, 3 days) |
| Ms.Aquamarine | 25-Oct-2011 | 10-Mar-2012 | 137 days (4 months, 14 days) |
| Jordesh | 11-Oct-2011 | 17-Dec-2010 | 298 days (9 months, 24 days) |
| Shar, | 09-Oct-2010 | 11-Oct-2010 | 2 days (0 months, 2 days) |
| Shar, | 26-Jul-2010 | 26-Sep-2010 | 62 days (2 months, 0 days) |
| HotelUser | 18-Oct-2009 | 24-Jun-2010 | 62 days (2 months, 0 days) |
| Flatface | 12-Apr-2009 | 13-Sep-2009 | 249 days (8 months, 6 days) |
| CHA!NGANG | 05-Feb-2009 | 12-Apr-2009 | 66 days (2 months, 7 days) |
| Leaahh. | 12-Jan-2009 | 03-Feb-2009 | 22 days (0 months, 22 days) |
| Roxy916 | 12-Oct-2008 | 3-Nov-2008 | 22 days (0 months, 22 days) |
| Jaiisun | 23-Sep-2008 | 01-Oct-2008 | 8 days (0 months, 8 days) |
| Angel-Light | 18-Jul-2008 | 23-Sep-2008 | 67 days (2 months, 5 days) |
| Dinasaw | 24-May-2008 | 20-Jun-2008 | 27 days (0 months, 27 days) |
| Dan2nd | 04-Jul-2007 | 18-May-2008 | 319 days (10 months, 14 days) |
| Alkaz | 21-Jan-2007 | 04-Jul-2007 | 164 days (5 months, 13 days) |
| Dan2nd | 04-Jul-2007 | 15-Oct-2007 | 103 days (3 months, 11 days) |
| Joz104 | 12-Jan-2007 | 14-Jul-2007 | 183 days (6 months, 2 days) |
| Foxmoth | 26-Sep-2006 | 29-Oct-2006 | 33 days (1 months, 3 days) |
| Krypsis | 09-Sep-2006 | 26-Sep-2006 | 17 days (0 months, 17 days) |
| Angel-Light | 06-May-2006 | 27-Jul-2006 | 82 days (2 months, 21 days) |
| Spectate | 29-Aug-2005 | 01-Nov-2005 | 64 days (2 months, 3 days) |
| Angel-Light | 04-Aug-2005 | 26-Oct-2005 | 83 days (2 months, 22 days) |
| Calzeh | 26-May-2005 | 09-Jan-2006 | 228 days (7 months, 14 days) |
| Cypher- | 26-May-2005 | 09-Jan-2006 | 228 days (7 months, 14 days) |
| Spectate | 03-Oct-2004 | 23-Oct-2004 | 20 days (0 months, 20 days) |
Design The Help Desk
- For past versions of the Help Desk, see HxHD Layouts
On January 29th 2012, a competition began that allowed HabboxForum users to submit their room designs for HxHD in order to improve the suitability of the HxHD layout depending upon a certain event or season. Any user who manages to get their design chosen receives a forum reward and one month of forum VIP as well as the liberty of witnessing their creation being used. Here is a list of the past winners:
| Theme | Date | Room creator |
|---|---|---|
| Valentine's | 12-Feb-2012 | Red |
| March | 03-Mar-2012 | JerseyShore |
| Spring | 07-Apr-2012 | xxMATTGxx |
| Summer | 03-Aug-2012 | Red and Kyle |
| Halloween | 18-Oct-2012 | Ellz |
| November | 01-Nov-2012 | xxMATTGxx |
| Christmas | 04-Dec-2012 | Red |
| January | 01-Jan-2013 | xxMATTGxx |
| Valentine's | 10-Feb-2013 | Ellz |
| Spring | - | xxMATTGxx |
| 10 Year Anniversary | - | Absently; Skynus |
| Summer | - | xxMATTGxx |
| Halloween | 20-Oct-2013 | lawrawrrr |
| Christmas | 02-Dec-2013 | Comity |
| Summer | - | Storking & Kyle |
| June | 02-Jun-2014 | Kyle, Storking & Okeanos |
| Back to School | 04-Sep-2014 | lawrawrrr |
| October | - | Absently & Pasta |
| November | 09-Nov-2014 | Zitrone |
| Christmas | 01-Dec-2014 | dbgtz |
| January | 12-Jan-2015 | Jamez |
| Hogwarts | 05-Feb-2015 | Shonly |
| Easter | 07-Mar-2015 | Plebings |
| Spring | 14-Apr-2015 | Per-Simon |
| Summer | 07-Jun-2015 | Plebings |
| HxSS | 03-Aug-2015 | Zitrone |
| September | 20-Sept-2015 | Ellz |
| Halloween | 20-Sept-2015 | iDrew |
| Christmas | 13-Nov-2015 | Plebings & thms |
| Valentine's | 06-Feb-2016 | Plebings |
| March | 14-Mar-2016 | Mrs_Plant |
| Eurovision | 24-Apr-2016 | Plebings |
| June | 06-June-2016 | Mrs_Plant |
| Halloween | 25-Oct-2016 | Mrs_Plant |
| November | 22-Nov-2016 | Plebings; Yuxin; FlyingJesus Valyrian.; LordOfKittyKats |
| Christmas | 19-Dec-2016 | Yuxin; disrespectful; Plebings |
| Generic | 18-Jan-2017 | Plebings |
| Valentine's | 13-Feb-2017 | Conor |
| Spring | 08-Apr-2017 | Sho |
| Summer | June 2017 | Absently |
| HxSS Superheroes | August 2017 | Absently |
| Back To School | 09-Sep-2017 | Sho |
| Habboxween | 14-Oct-2017 | iPoluted |
| Forest Campfire | Nov-2017 | lawrawrrr |
| Christmas | 06-Dec-2017 | iPoluted |
| Retro | 06-Jan-2018 | Despect & Shonly |
| Valentine's | 02-Feb-2018 | Sho |
| Generic | 07-Mar-2018 | Jempire2014 |
| Easter | 25-Mar-2018 | Despect & Tupoxi |
| Content Week | XX-Apr-2018 | Marinetti |
| Generic | 09-May-2018 | Its.Dino |
| Generic | 24-May-2018 | despect & Tupoxi |
| Underwater | 17-Jun-2018 | Deactivate! |
| HxSS | 09-Aug-2018 | Shonly |
| Generic | 27-Aug-2018 | cameron446: |
| Habboxween | XX-Oct-2018 | Marinetti |
| Generic | 07-Nov-2018 | nic01e |
| Christmas | 06-Dec-2018 | lawrawrrr |
| January | 05-Jan-2019 | Its.Dino & nic01e |
| Valentine's | 05-Feb-2019 | lawrawrrr |
| Spring | 05-Mar-2019 | Shonly |
| Easter | 10-Apr-2019 | Ruth-On-Toast |
| Ancient Greek | 15-May-2019 | Its.Dino |
| Content Week | 15-Jun-2019 | Shonly |
| Pride | 08-Jul-2019 | Shonly |
| HxSS | 05-Aug-2019 | Shonly |
| Fall/Autumn | 23-Sep-2019 | FlyingJesus |
| Habboxween | 10-Oct-2019 | Its.Dino |
| Kitchen | 19-Nov-2019 | Its.Dino |
| Habboxmas | 08-Dec-2019 | Slurrey |
| January | 05-Jan-2020 | Its.Dino |
| Valentine’s | 01-Feb-2020 | Deactivate! |
| March | 08-Mar-2020 | Hx.Ben |
| Easter | 05-Apr-2020 | lawrawrrr |
| #StayAtHome | 28-Apr-2020 | FlyingJesus |
| Retro | 11-May-2020 | Its.Dino |
| Shipwreck | 10-Jun-2020 | Jellyfish, Cerys and Its.Dino |
| Festival | 27-Jun-2020 | Ozad, Cerys, __tbl and Oivind |
The Saturday Night Quiz
As part of their commitment to providing a fun and entertaining experience for all Habbos, the Help Desk department runs a Saturday Night Quiz with the help of their Help Desk Staff. This is a weekly event and occurs in the help desk every Saturday night at 7pm, UK time. If you win this quiz, you win a special Saturday Night Quiz forum award, as well as 1 month of forum VIP.
Format
The Saturday Night Quiz consists of around 20 questions, with the subjects varying but often including Habbo, Habbox, and General Knowledge. For each question a person answers correctly, that person receives 1 point. The person with the most points at the end of the set of questions is the winner and receives 1 month of forum VIP as well as a forum award.